If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase.
The returned items must be in resaleable condition: unused, unwashed and in the original packaging with all original tags attached. Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex. Please note: The amount refunded excludes any outbound shipping paid by YXO on the original purchase.
Once your return is received and inspected by YXO's Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
There are certain situations where only partial refunds are granted (if applicable):
- Items with obvious signs of use.
- Any item that is returned more than 30 days after delivery
Additional non-returnable items:
- Gift cards
Exchanges are not available for online purchases. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.